Conflict Resolution

Practical tools to minimise conflict and get to the heart of the matter – this course includes   

  • The five positions in conflict resolution;
  • The danger zone;
  • The drama triangle;
  • Self awareness;
  • Emotional intelligence;
  • Legislation;
  • Responding vs Reacting;
  • What is your conflict resolution style?;
  • ‘Three strikes and you’re out’;
  • Review of personal habits and create solutions;

Learning Outcomes:

By the end of the course you will gain skills to minimise conflict, analyse conflict transactions and apply practical techniques to find a win-win solution.

LinkedIn Reference:

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